Products

Products are your way of organizing and charging for your community offerings. Products can be a single course, event, or page, or they can be any packaged combination of courses, events, and spaces.

You can also decide if access to a product should be free or require payment. Paid products typically have one price, but can have more if appropriate (for example, a donation-based product, where a member is encouraged to pay whatever amount they are comfortable with).

To create a product, click + Create. You will prompted to indicate the name, description, and price of the product. You can also indicate whether the product will require a one-time payment or monthly recurring payments.

⚠️ If you have not yet set up Stripe, please do so before you set up a product you would like to charge for. Without Stripe set up, you will not be able to input a price.

Connecting a Product to a Course, Event, or Page

Courses > Course Editor > Payment

After creating a Product, you can navigate to any Challenge, Page, or Event, toggle the payment setting to Paid and then select what product you'd like to have grant access to that offering.

Including Spaces, Courses, or Events in Multiple Products

You can have community offerings included in multiple products. For example, if you'd like to make a Course available to three different kinds of Members, you can assign all of the Products associated with those Memberships to that Course.

However, the first payment method you set up will be the default payment option presented to members through the Course’s preview page. If you would like to change which payment option gets presented, you can change the “Primary” product in Courses > Course > Payment > [Product] > Three Dot Menu > Set as Primary.

To promote the different prices in different places, you’ll have to use each Product’s distinct invite link. Next to each product, you’ll see an “Invite Link,” which will link any member to the relevant Product’s price.

Discount Codes and Free Trials

Setting up Discount Codes

Discount Codes can be any percentage an admin chooses and applied to either subscription or one-time purchases. Once a Discount Code has been created, Members can then enter that code during product payment to receive the discount upon purchase.

To set up a discount code for any of your products, go to Admin View >> Products >> Edit Product >> Discount Codes >> + Add Discount.

Setting up Free Trials

From the Product page, you can create free trials that last any number of days you would like (up to two weeks).

Once the free trial has been created, members can be granted immediate access (no payment info necessary) to the Product's free trial via a special invite URL. Once the free trial begins, the member will see a button that reads Upgrade by [Trial End Date], when viewing content that would otherwise be unavailable to them, if not for the Free Trial. Clicking that button allows the Member to then pay for the Product. Otherwise, once the free trial has concluded, Members will hit a paywall when they try to access the content.